Samsung calls of Note 7 owners to switch off their phones

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The latest chapter in Samsung’s ongoing Note 7 nightmare has unfolded with the company’s official statement on the new wave of battery fires.

It says all owners of the Note 7 should immediately turn off the phone while Samsung continues its investigation.

This includes any original Note 7 devices that might still be floating around as well as the replacements.

This announcement comes on the heels of all major US carriers stopping sales of the phone, and reports that Samsung is halting production.

Carriers are still taking the phones back for a refund or exchanging for other devices. Samsung says in the statement that it has asked all its carrier and retail partners around the world to stop exchanging original Note7s for the post-recall version. So, you can get money or a different phone—that’s it.

Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the new spate of apparent battery fires.

If it finds there is still a problem with the Note 7, you can expect a full recall and probably the cancellation of the phone. Frankly, there’s likely no way the Note 7 can come back from this. It will always be that exploding Samsung phone.

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